Dear Colleagues,
I am pleased to state that we have successfully closed the Year 2009.
There is progress across all areas but the highlight is the achievement of operational sustainability benchmark at the Institutional level.
The achievement of this important milestone not only sets the basis for moving to the next level of sustainability but critical to our plans of consolidation and getting back into a growth phase from this year onwards.
Growth brings challenges but many opportunities as well and will encompass expansion in terms of business, network, clients, products-services and profits.
Profits are essential for sustaining shareholder Investment and our ability to invest in our Institution and people, maintaining growth and ensuring the continuity of our endeavors to expand financial service access to a largely underserved and un banked segments of the population across Pakistan.
We realized sometime back that market and its dynamics continue to evolve and unless we are proactive in our ability to respond effectively, compete and achieve the Industry standards of performance we will not be able to maintain market leadership.
This required change and thus reform was initiated almost three years ago that involved reorganization and restructuring of our Legal Charter (2008), Organization (2009) and financial structure that continues to evolve into 2010.
Sustainability of the reforms will require continuous Improvement particularly within our retail faculties as well as the distribution and delivery channels with the support of an enabling Operational and Technological capability, the ultimate objective being the quality of service to the clients.
Therefore, branch which is the point of contact for all clients will be the focus for this year in terms of setting standards of productivity, efficiency and quality of service measured by client growth, retention and loyalty.
We are planning over the course of the year several Initiatives to achieve this goal and will require a single minded focus and the ability to respond positively to change that has always been the strength of Khushhalibank.
Congratulations! Let us celebrate what we have achieved and best wishes for a productive and prosperous 10th Anniversary Year.
M.Ghalib Nishtar
President