{"id":4468,"date":"2026-04-28T10:21:35","date_gmt":"2026-04-28T10:21:35","guid":{"rendered":"http:\/\/localhost\/wordpress\/?page_id=4468"},"modified":"2026-07-22T10:52:26","modified_gmt":"2026-07-22T10:52:26","slug":"complaint-channels","status":"publish","type":"page","link":"https:\/\/www.khushhalibank.com.pk\/?page_id=4468","title":{"rendered":"Complaint Channels"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column css_animation=&#8221;fadeInUp&#8221;][vc_tta_tabs][vc_tta_section title=&#8221;KMBL Complaints Channels&#8221; tab_id=&#8221;1777288320989-f202c040-dec5&#8243;][vc_wp_text]<\/p>\n<div style=\"max-width: 1100px; margin: auto; font-family: Arial, sans-serif;\"><!-- Heading --><\/p>\n<p style=\"text-align: center; font-size: 16px; color: #444; margin-bottom: 30px;\">KMBL is ready and willing to serve its customers. In case of any query, issue, or feedback, please contact our Complaint Management Unit (CMU) through the following channels:<\/p>\n<p><!-- Cards Container --><\/p>\n<div style=\"display: flex; flex-wrap: wrap; gap: 20px; justify-content: center;\"><!-- Card --><\/p>\n<div style=\"flex: 1 1 45%; background: #f4f7fb; padding: 20px; border-radius: 10px; box-shadow: 0 4px 10px rgba(0,0,0,0.08); transition: 0.3s;\">\n<h4 style=\"color: #1f4e79;\">? 24\/7 Customer Helpline<\/h4>\n<p><strong>051-111-047-047<\/strong><\/p>\n<\/div>\n<div style=\"flex: 1 1 45%; background: #f4f7fb; padding: 20px; border-radius: 10px; box-shadow: 0 4px 10px rgba(0,0,0,0.08);\">\n<h4 style=\"color: #1f4e79;\">? Fax<\/h4>\n<p>051-23310554<br \/>\n051-2310518<\/p>\n<\/div>\n<div style=\"flex: 1 1 45%; background: #f4f7fb; padding: 20px; border-radius: 10px; box-shadow: 0 4px 10px rgba(0,0,0,0.08);\">\n<h4 style=\"color: #1f4e79;\">? Address<\/h4>\n<p>Khushhali Microfinance Bank Ltd Complaint Cell,<br \/>\nPlot no. 87-88, Civic Centre, Executive Block,<br \/>\nGulberg Greens, Islamabad<\/p>\n<\/div>\n<div style=\"flex: 1 1 45%; background: #f4f7fb; padding: 20px; border-radius: 10px; box-shadow: 0 4px 10px rgba(0,0,0,0.08);\">\n<h4 style=\"color: #1f4e79;\">? Social Media<\/h4>\n<p><a href=\"https:\/\/www.facebook.com\/KhushhaliLtd\" target=\"_blank\" rel=\"noopener\">Facebook<\/a> |<br \/>\n<a href=\"https:\/\/twitter.com\/KblLtd\" target=\"_blank\" rel=\"noopener\">Twitter<\/a><\/p>\n<\/div>\n<div style=\"flex: 1 1 45%; background: #f4f7fb; padding: 20px; border-radius: 10px; box-shadow: 0 4px 10px rgba(0,0,0,0.08);\">\n<h4 style=\"color: #1f4e79;\">\u2709 Email<\/h4>\n<p><a href=\"mailto:complaints@kb.com.pk\">complaints@kb.com.pk<\/a><\/p>\n<\/div>\n<div style=\"flex: 1 1 45%; background: #f4f7fb; padding: 20px; border-radius: 10px; box-shadow: 0 4px 10px rgba(0,0,0,0.08);\">\n<h4 style=\"color: #1f4e79;\">? Complaint E-Form<\/h4>\n<p><a href=\"\/?page_id=4528\" target=\"_blank\" rel=\"noopener\">Submit Complaint Form<\/a><\/p>\n<\/div>\n<div style=\"flex: 1 1 100%; background: #f9fafc; padding: 20px; border-radius: 10px; box-shadow: 0 4px 10px rgba(0,0,0,0.05);\">\n<h4 style=\"color: #1f4e79;\">? Specialized Complaints<\/h4>\n<p><strong>RTGS:<\/strong> Danish Ahmed (021-34150976), Syed Imran Haider (021-34150672)<\/p>\n<p><strong>ADC Disputes:<\/strong> Qasim Iqbal \u2013 Qasim.Iqbal@kb.com.pk<\/p>\n<p><strong>PEPs:<\/strong> Misbah Huma \u2013 complaints@kb.com.pk<\/p>\n<p><strong>eCIB:<\/strong> Baz Muhammad Khan \u2013 baz.khan@kb.com.pk<\/p>\n<\/div>\n<div style=\"flex: 1 1 100%; background: #f4f7fb; padding: 20px; border-radius: 10px; text-align: center;\">\n<h4 style=\"color: #1f4e79;\">? Branch Contact<\/h4>\n<p><span style=\"text-decoration: underline;\"><a href=\"\/?page_id=610\">Branch &amp; Operation Manager<\/a><\/span><\/p>\n<\/div>\n<\/div>\n<p><!-- Requirements --><\/p>\n<div style=\"margin-top: 40px; text-align: center;\">\n<h4 style=\"color: #1f4e79;\">Please provide the following in your communication:<\/h4>\n<ul style=\"list-style: none; padding: 0; color: #555; line-height: 1.8;\">\n<li>\u2714 Name (mandatory)<\/li>\n<li>\u2714 CNIC \/ Account Number (mandatory)<\/li>\n<li>\u2714 Mailing Address (optional)<\/li>\n<li>\u2714 Telephone Number (mandatory)<\/li>\n<li>\u2714 Branch Name (optional)<\/li>\n<li>\u2714 Issue Details (mandatory)<\/li>\n<li>\u2714 Supporting Documents (if any)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/vc_wp_text][\/vc_tta_section][vc_tta_section title=&#8221;SBP Complaints Channels&#8221; tab_id=&#8221;1777288321001-24cd5400-fd01&#8243;][vc_wp_text]<\/p>\n<div style=\"max-width: 1000px; margin: 30px auto; font-family: Arial;\">\n<p><!-- Top Paragraph -->If you are not satisfied with the provided solution to your complaint, you can reach out to the State Bank of Pakistan (SBP) on below mentioned contact details:<\/p>\n<p style=\"text-align: center; font-size: 16px; color: #444; margin-bottom: 30px;\">.<\/p>\n<p><!-- Boxes Container --><\/p>\n<div style=\"display: flex; flex-wrap: wrap; justify-content: space-between;\"><!-- Box 1 --><\/p>\n<div style=\"width: 32%; background: #f4f8fb; padding: 20px; border-radius: 10px; text-align: center; box-shadow: 0 3px 8px rgba(0,0,0,0.1);\">\n<h3 style=\"margin-bottom: 10px; color: #2c3e50;\">Postal Address:<\/h3>\n<p>The Director Consumer Protection Department &#8211;<\/p>\n<p>SBP 5th Floor, SBP Main Building, I. I. Chundrigar Road Karachi<\/p>\n<\/div>\n<p><!-- Box 2 --><\/p>\n<div style=\"width: 32%; background: #fff7e6; padding: 20px; border-radius: 10px; text-align: center; box-shadow: 0 3px 8px rgba(0,0,0,0.1);\">\n<p>\u00a0 Fax Number:\u00a0021-99221160 &amp; 99221154<\/p>\n<p>UAN Number: 021-111-727-273<\/p>\n<\/div>\n<p><!-- Box 3 --><\/p>\n<div style=\"width: 32%; background: #eefaf0; padding: 20px; border-radius: 10px; text-align: center; box-shadow: 0 3px 8px rgba(0,0,0,0.1);\">\n<h3 style=\"margin-bottom: 10px; color: #2c3e50;\">SBP SUNWAI URL: <a href=\"https:\/\/sunwai.sbp.org.pk\/\" target=\"_blank\" rel=\"noopener\">https:\/\/sunwai.sbp.org.pk<\/a><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"max-width: 1100px; margin: 30px auto; font-family: Arial;\"><!-- Top Paragraph --><\/p>\n<p style=\"text-align: center; font-size: 16px; color: #444; margin-bottom: 30px;\">For Utility Bill Payment Related Complaints you may please reach out to State Bank of Pakistan on below mentioned contact details:<\/p>\n<p><!-- Boxes Container --><\/p>\n<div style=\"display: flex; flex-wrap: wrap; justify-content: space-between;\"><!-- Box 1 --><\/p>\n<div style=\"width: 23%; background: #f4f8fb; padding: 20px; border-radius: 10px; text-align: center; box-shadow: 0 3px 8px rgba(0,0,0,0.1);\">\n<p>Postal Address:<br \/>\nPolicy Officer (Utility Bills), Banking Policy &amp;<\/p>\n<p>Regulations Department, State Bank of<\/p>\n<p>Pakistan, Karachi<\/p>\n<\/div>\n<p><!-- Box 2 --><\/p>\n<div style=\"width: 23%; background: #fff7e6; padding: 20px; border-radius: 10px; text-align: center; box-shadow: 0 3px 8px rgba(0,0,0,0.1);\">\n<p style=\"margin-bottom: 10px; color: #2c3e50;\">\u00a0Fax Number: 021-99212506<\/p>\n<\/div>\n<p><!-- Box 3 --><\/p>\n<div style=\"width: 23%; background: #eefaf0; padding: 20px; border-radius: 10px; text-align: center; box-shadow: 0 3px 8px rgba(0,0,0,0.1);\">\n<p style=\"margin-bottom: 10px; color: #2c3e50;\">Phone Number: 021-32453555<\/p>\n<\/div>\n<p><!-- Box 4 --><\/p>\n<div style=\"width: 23%; background: #fdf0f5; padding: 20px; border-radius: 10px; text-align: center; box-shadow: 0 3px 8px rgba(0,0,0,0.1);\">\n<h3 style=\"margin-bottom: 10px; color: #2c3e50;\">Email Address<\/h3>\n<p style=\"font-size: 14px; color: #555;\">utility.bills@sbp.org.pk<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"max-width: 1100px; margin: 30px auto; font-family: Arial;\"><!-- Top Paragraph --><\/p>\n<p style=\"text-align: center; font-size: 16px; color: #444; margin-bottom: 30px;\">For matters related to Politically Exposed Persons (PEPs):<\/p>\n<p><!-- Boxes Container --><\/p>\n<div style=\"display: flex; flex-wrap: wrap; justify-content: space-between;\"><!-- Box 1 --><\/p>\n<div style=\"width: 23%; background: #f4f8fb; padding: 20px; border-radius: 10px; text-align: center; box-shadow: 0 3px 8px rgba(0,0,0,0.1);\">\n<p style=\"margin-bottom: 10px; color: #2c3e50;\">Name: Aftab Iqbal Siddiqi\u00a0| Joint Director | Banking Conduct and Consumer Protection Department<\/p>\n<\/div>\n<p><!-- Box 2 --><\/p>\n<div style=\"width: 23%; background: #fff7e6; padding: 20px; border-radius: 10px; text-align: center; box-shadow: 0 3px 8px rgba(0,0,0,0.1);\">\n<p style=\"margin-bottom: 10px; color: #2c3e50;\">Postal Address: 5th Floor, State Bank of Pakistan Main Building, I.I Chundrigar Road, Karachi<\/p>\n<\/div>\n<p><!-- Box 3 --><\/p>\n<div style=\"width: 23%; background: #eefaf0; padding: 20px; border-radius: 10px; text-align: center; box-shadow: 0 3px 8px rgba(0,0,0,0.1);\">\n<p>Phone: 021-3245-5548, 021-99221935<\/p>\n<p>Fax: 021-99221154<\/p>\n<\/div>\n<p><!-- Box 4 --><\/p>\n<div style=\"width: 23%; background: #fdf0f5; padding: 20px; border-radius: 10px; text-align: center; box-shadow: 0 3px 8px rgba(0,0,0,0.1);\">\n<h3 style=\"margin-bottom: 10px; color: #2c3e50;\">Email Address<\/h3>\n<p style=\"font-size: 14px; color: #555;\">aftab.iqbal@sbp.org.pk<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_wp_text][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column css_animation=&#8221;fadeInUp&#8221;][vc_tta_tabs][vc_tta_section title=&#8221;KMBL Complaints Channels&#8221; tab_id=&#8221;1777288320989-f202c040-dec5&#8243;][vc_wp_text] KMBL is ready and willing to serve its customers. In case of any query, issue, or feedback, please contact our Complaint Management Unit (CMU) through the following channels: ? 24\/7 Customer Helpline 051-111-047-047 ? Fax 051-23310554 051-2310518 ? Address Khushhali Microfinance Bank Ltd Complaint Cell, Plot no. 87-88, Civic [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"footnotes":""},"class_list":["post-4468","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint Channels - Khushhali Bank<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/khushhalibank.com.pk\/?page_id=4468\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Channels - Khushhali Bank\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column css_animation=&#8221;fadeInUp&#8221;][vc_tta_tabs][vc_tta_section title=&#8221;KMBL Complaints Channels&#8221; tab_id=&#8221;1777288320989-f202c040-dec5&#8243;][vc_wp_text] KMBL is ready and willing to serve its customers. 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