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KMBL Complaint Channels

SUNWAI / SBP

Specialized Complaints

PEP Matter

Complaint Form

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At Khushhali Bank, we value your trust and are committed to providing a fair, transparent, and customer-centric banking experience. If you have any concern, issue, or grievance related to our products or services, we encourage you to share it with us. We will carefully review your complaint and make every effort to provide a fair and timely resolution. We sincerely regret any inconvenience you may have experienced.
You can register your complaint through any of the following channels.
Reach Us

24/7 Helpline: 051-111-047-047

Toll-Free Number: 0800-88887
Operating Hours: Monday to Thursday: 9:30 AM to 5:00 PM (Lunch Break: 1:30 PM to 2:15 PM) – Friday: 9:30 AM to 5:30 PM (Lunch Break: 1:00 PM to 2:30 PM)

Email us: Complaints@kb.com.pk

Complaint via Website: E-Form

Visit: Our nearest branches

Write to us:
Khushhali Microfinance Bank Ltd Complaint Cell, Plot no. 87-88, Civic Centre, Executive Block, Gulberg Greens, Islamabad.

While sending your grievance, concern or complaint, please make sure to provide your following mandatory information:
  • Name *
  • CNIC Number*
  • Contact Number*
  • Email Address*
  • Account Number (Optional)
  • Brief Description*
 Procedure for Lodgment of Complaint

A complaint/dispute tracking number will be provided to you through SMS/Email/Call.

You should expect to receive:

  • Acknowledgement of the complaint within 48 hours.
  • An interim response after 10 working days, in case your complaint requires further investigation.
  • Minor complaints resolution to be communicated within 3–7 working days, depending on the nature of the complaint.
  • Major complaints requiring detailed investigation to be resolved within 15 working days.
  • For fraud related complaints, the final reply to the complainant, within 30 days.
  • For POS transactions/disputes Turnaround Times (TATs) of the relevant vendor/entity/association will be followed.

For unsatisfactory resolution of your complaint, you may write State Bank of Pakistan SUNWAI
.
If you are not satisfied with the provided solution to your complaint, you can reach out to the State Bank of Pakistan (SBP) on below mentioned contact details:
State Bank of Pakistan – Sunwai Portal (Primary Contact):

The State Bank of Pakistan (SBP) has launched the Sunwai Portal and Mobile App to facilitate customers in lodging and tracking complaints related to banking services. You can easily register via SUNWAI  https://sunwai.sbp.org.pk

Utility Bill Related Complaints:

For Utility Bill Payment related complaints, you may please reach out to State Bank of Pakistan on below mentioned contact details:

Postal Address:

Policy Officer (Utility Bills), Banking Policy & Regulations Department, State Bank of Pakistan, Karachi

Fax Number: 021-99212506

Phone Number: 021-32453555

Email Address: utility.bills@sbp.org.pk

 State Bank of Pakistan – BC & CPD (Second Redressal Contact):

Postal Address:

The Director Consumer Protection Department – SBP 5th Floor, SBP Main Building, I. I. Chundrigar Road Karachi

Email: cpd.helpdesk@sbp.org.pk

Fax Number: 021-99221160 & 99221154

UAN Number: 021-111-727-273
RTGS Transactions Related Complaints:

Danish Ahmed | Manager Treasury Operations: 021-34150976 | 0333-3318991

Syed Imran Haider | Treasury Ops Settlement: 021-34150672 | 0333-2258679

 ADC Dispute Handling Related Complaints:

Haseeb Butt: haseeb.butt@kb.com.pk

UAN: (051) 111-092-092 Ext. 4762  

Complaints and Queries related to eCIB:

Baz Muhammad Khan || Manager Loan Operations & Regulatory Assurance

Operations: (051) 111-092-092 Ext: 4622 | 0335-5966611 Email:

baz.khan@kb.com.pk
Focal Person of Khushhali Microfinance Bank for complaints related to Politically Exposed Persons (PEPs)

Misbah Huma | Manager Service Quality and Complaints Handling | (051) 111-092-092 Ext: 4659 | 051-2334659| complaints@kb.com.pk

Najmi Rizwan | Unit Head Quality and Diversity | (051) 111-092-092 Ext: 4596 | 051-2334596 | complaints@kb.com.pk

 Focal Person of State Bank of Pakistan for matters related to Politically Exposed Persons (PEPs)

Rashid Ullah Khan | Assistant Director Consumer Protection Department |5th Floor, SBP, Karachi  |Rashid.khan@sbp.org.pk  |0318-2715745 |(021)-3311-5511

Haris Nazir | Assistant Director Consumer Protection Department | 5th Floor, SBP, Karachi |Haris.nazir@sbp.org.pk |0339-0233240 | (021)-3311-3510
Complaint E-Form
Complaint-E-Form

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